top of page

Customer Portal Overview

Helping agents and brokers get up to speed on all the features of their customer portals. Customers portals provide a simple interface with powerful tools. Learn everything you need to know here. What is the Client Portal?

The Client Portal is your one-stop hub for managing your real estate media projects efficiently. Inside your portal, you can access a range of powerful tools and features to enhance your experience. Customer Portals provide a place for agents to log in, access, and download listing media as well as place new orders with photographers directly in the account dashboard. Inside the customer portal you will see listings delivered to you by AerialShots Media, order history and appointment information, leads collected from contact forms on property websites, access and create marketing materials, and so much more!

Customer Portal > Listings

The Listings section is where you can review all of the listings your photographer has historically shared with you, the most recent being the first property card. Click on any listing card to view the contents inside and/or download the listing media.

Customer Portal > Orders The Orders section is where you can review all of the order history information with this photography group. Click into any order to view details, complete payments, download invoices, and review or update appointment information.

Place New Order

Have an upcoming listing that is going to market soon and need to book your photographer to come out for photos and media to help list the property? Easy! Click the purple Place Order button at the top of the left navigation menu to place a new order and schedule the appointment with your photographer without ever having to leave your dashboard or pick up your phone!

Customer Portal > Orders + Appointments

If an order contains an appointment, click into the order and scroll down to view the appointment information. You'll see the order items for this appointment, appointment start time and duration.

Client Rescheduling It's helpful to review the appointment information on the order, but you can also reschedule or cancel appointments if needed. Click the Reschedule button and you will be taken to a scheduling page where you can select a new day and time to complete the appointment.

Customer Portal > Payment Cards

You can now also add your credit card details for easier processing of payment! Simply click on the Payment Cards option on the left panel.

Customer Portal > Social Profile Links You want to add your social media links on the property websites, various marketing materials and landing pages throughout the system? That’s easy! Simply click on the Social Profile Links option!

Note: Keep in mind our team will do their best to scour the internet to connect all your pertinent social media for your real estate brand.

Questions? Reach out to our team for help at Thanks!

Related Posts

See All


bottom of page